-Is there Minimum Order required ?
We doing retail and wholesale business,customers not limited to order fixed quantity,you can even order one pair,however different quantity get different discounts,if you would get a lower price,you should try to make an order at or about 6 pairs.if your purchasing for re-wholesale,you can order 12 pairs/carton.
--How are shoes packaged ?
All packaged in its original box. Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping carriers.
--Is there any extra cost happened to me when i recieving goods ?
There are no any extra cost happened to you,we have paid insurance and shipping cost in our side.
--When do I get my tracking number?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. normally you can receive tracking# in 3 days.(most time we can provide tracking# in 24 hours).
--I received my tracking number, however it says no records on the carrier website?
We can have the tracking# once shipment release,and then send tracking# to you for tracking purpose,if you cannot see records on the site right away,please try to see records later,because sometime the carrier input the shipping information not so quick,however,we can gurantee that the shipment been on the way if you have received tracking#.
--If there is a problem with the shoes I have received, what should I do?
If there is any problem with your order, please contact us immediately.Inform us of the problem with your order and we will give you instructions on our return policy.
--If received the wrong order,what can i do?
Customers have an option of either requesting a refund or and exchange for their merchandises,This request must me forward to us within 7 business days from delivery,and in both options,returned to our inventory within 10 business days from the date of receipt.The return address will be provided to you by a customer supporter after receiving request.Please NOTED: the used items will not accept refund or return.we accept REFUND.
-- What is cootrade.com's Return Policy?
We will gladly accept return in brand new condition. All shoes purchased from cootrade.com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc..) The return must be requested 14 days from the day the shoes are delivered to our customers. Returns and exchanges back to Sneakernice.Com must be posted marked within 14 days your request has been approved.
-- Does cootrade.com have a satisfaction guarantee?
We have a 100% satisfaction guarantee. If you are not satisfied with your product within 14 days of receipt you can send it back to us for full refund (less shipping fees)
--Where is cootrade.com?
We are located in China. |
